Lender encourages clients to speak up

Technology continues to change the way we live our lives and banking is embracing innovations.

Mortgage lender RBC has announced that it is rolling out voice recognition technology that will identify customers when they contact its call centres.

Using the subtle differences in each of our voices the technology the system will create and remember a unique "voiceprint" for customers.

It will use the technology developed by Nuance, the company behind the Dragon software, which allows computer users to speak-to-type. The system will assess the voice pattern of the caller during the conversation.
 

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