The Canadian Home Insurance Study, published by J.D. Power, shows that millennials (Generation Y) are less satisfied than other demographics with home insurers, especially in the non-claim interaction metric. This includes dealing with brokers or agents, the insurer’s website and call centre representatives.
Respondents to the sudy say they struggle to understand billing and they are the generation that most often suffers billing errors.
Baby boomers are the group most satisfied with their home insurer.
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More millennials are becoming first time buyers and securing their most valuable asset with home insurance, but a new report says they’re not impressed with their dealings with insurers.