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Policies and processes: A case for consistency

by CRE on 18 May 2016
Throughout the week, we have been shining a spotlight on Ontario-based Canadian Mortgages Inc. to understand their ever-widening market traction both locally and across the country.

One particular aspect of their success has been a determined effort to monitor and manage the process for delivering results as well as the foundational policies that allow them to be. While these operating efficiencies, as many in the field will attest, are the bedrock for any successful organisation they are often earned by way of tackling the daily rigors of life in the financial trenches.

"Probably one of the biggest challenges we initially experienced while growing our business was in dealing with multiple different legal firms to represent our investors when we initially started out. To make a long story short, we've now centralised our closings to one or two different lawyers that oversee everything," says Brian Jaskolka, CMI VP.

Because their process is now consistent, Jaskolka believes their closings have also become consistent as a result. While these types of solutions for affecting consistency in operational efficiency may appear to be common sense, Jaskolka is adamant that a large part of their success can be attributed to just these types of observations and decisions. In other words tackling problems at the root, with a more cure than band aid mind-set.

"We've also established a proprietary software to deepen that consistency and further automate our process in order to effectively manage our increasingly sizeable portfolio."

Certainly many organisations are going the tech route in order to manage workflow in today's digital echo system, however there is one altogether more human policy CMI adamantly maintains lies behind their success. Namely, integrity.

"An inherent characteristic within myself and one that has been instilled into my staff is integrity. At the end of the day, while we are a growing and sizeable operation, we are still not a multi-billion dollar lending company. So, a personal relationship with our investors, one that finds us treating their money very much like our own, has taken us a long way."

Given the pattern of growth CMI has experienced, one would be hard-pressed to argue that the potential for multi-billion status may not be in the cards.

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