TD urges customers to stay at home during the COVID-19 outbreak

by Steve Randall on 26 Mar 2020

Toronto-Dominion Bank has urged all customers to use digital channels for their banking needs and to stay at home amid the COVID-19 outbreak.

Specifically, the bank is hoping to discourage customers from visiting its branches, to minimize contact and enable staff to prioritize seniors and other vulnerable customers.

"The TD brand was built on our commitment to convenient banking, legendary experiences and advice that increases financial confidence.  However, in these unprecedented times, for the first time in our history, we must ask our customers to avoid coming in – for their protection and for the safety of our colleagues and communities," said Andrew Pilkington, executive vice president for branch banking . 

The bank, along with its peers, has cut back its branch opening hours and the number of branches that are open.

"When this unfortunate situation is over, we will warmly welcome our customers back through our doors to serve and advise them in person, but for now, please bank with us online, on your mobile device, or through an ATM. It is critical that Canadians stay home as much as possible. We continue to see high traffic in our branches for matters that are not urgent, or can be done digitally or at an ATM, such as manual updates on Passbooks, confirming transactions, making cash withdrawals or exchanging foreign currency," said Pilkington. 

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